And Out Goes The TiVo

Our new TiVo turned out to be a lemon and is now on it's way back to where it came from (land of mediocrazy?). The whole experience was very damaging to my relaxational program. I spend 4 sweaty hours trying to figure out what I had done wrong in connecting the set-top box.

I finally understood that it wasn't me but the box. But that took a lot of fiddling since I'm stubborn and fairly good at tech. A leathal combination in this case that delayed my lunch with 2 hours as well as got my heart rate up to unhealthy levels.

I called customer care and I think the lady who answered was happy that there was a phone line between us. She wanted to know what actually didn't work with the TiVo. What? Well if I only knew. She succeeded in turning my well-known sarcasm into sardonism within milliseconds.

At that point I was far from eager to play and just wanted to know where I could dump this piece of s**t. She further pissed me off by refusing to pay for the return shipment. Hmm, I buy their product online, it doesn't work and I have to pay for the return? Seriously, it took several inner mental exercises including saying the word WOOSA before I could return to close down the conversation - in a polite manner. Hmm, who am I kidding.

So now I'm rethinking the design of our home entertainment center. I might come back to the TiVo solution but don't hold your breath.